5.3 Identify Pending Stop Service Agreements Ready to Stop

Reference: Stop Premise Based Service For Landlord - Tenant Process Model - Page 5 for the business process diagram associated with this activity.

Group: Service Agreement Activation Process

Actor/Role: CC&B

Description: The Service Agreement Activation background process, SAACT, periodically checks and selects Service Agreements with a stop read and stop Date less than or equal to the current date. This background process then attempts to transition the Service Agreement to Stopped status.

•	Manual Process: The CSR or Authorized User may transition the Service Agreement to stopped as a result of exception processing.

•	Automated Process: CC&B will automatically transition the Service Agreement to Active status when all required information is made available.

Process Names

•	SAACT - The service agreement activation process updates the status and SA/SP reads for pending start and pending stop service agreements.